1. Introduction
Welcome to CyberShield’s Terms of Service ("Terms"). These Terms govern your use of our cybersecurity services, including but not limited to penetration testing, threat analysis, incident response, and consulting services (collectively, the "Services"). By engaging our Services, you agree to be bound by these Terms. If you do not agree, please do not use our Services.
2. Scope of Services
CyberShield provides professional cybersecurity services as outlined in the service agreement or proposal provided to you (the "Client"). The scope, deliverables, and timeline of the Services will be defined in a mutually agreed-upon Statement of Work (SOW). Any changes to the SOW must be agreed upon in writing by both parties.
3. Client Responsibilities
To ensure the successful delivery of our Services, the Client agrees to:
- Provide accurate and complete information required for the performance of the Services.
- Grant necessary access to systems, networks, or data as specified in the SOW, ensuring compliance with applicable laws.
- Maintain secure backups of all data and systems prior to any testing or service engagement.
- Promptly notify CyberShield of any issues or incidents that may impact the Services.
4. Payment Terms
Fees for the Services will be outlined in the SOW or invoice. Payments are due within 30 days of the invoice date unless otherwise specified. Late payments may incur a fee of 1.5% per month on the outstanding balance. CyberShield reserves the right to suspend Services for non-payment until the account is brought current.
5. Confidentiality
CyberShield agrees to treat all Client data and information as confidential and will not disclose it to third parties without prior written consent, except as required by law. The Client agrees to treat any proprietary methodologies, tools, or reports provided by CyberShield as confidential.
6. Intellectual Property
All deliverables, including reports, findings, and recommendations, remain the property of CyberShield until full payment is received. Upon payment, the Client is granted a non-exclusive, non-transferable license to use the deliverables for internal purposes only. CyberShield retains ownership of its proprietary tools, methodologies, and software used in providing the Services.
7. Limitation of Liability
CyberShield will perform the Services with reasonable care and skill. However, we do not guarantee that our Services will prevent all security breaches or eliminate all vulnerabilities. To the maximum extent permitted by law, CyberShield’s liability for any claims arising from the Services shall not exceed the fees paid by the Client for the specific engagement. CyberShield is not liable for any indirect, incidental, or consequential damages.
8. Termination
Either party may terminate the Services with 30 days’ written notice, subject to the terms of the SOW. In the event of termination, the Client is responsible for payment of all Services rendered up to the termination date. CyberShield may terminate the Services immediately if the Client breaches these Terms or fails to make timely payments.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Delaware.
10. Changes to Terms
CyberShield reserves the right to update or modify these Terms at any time. Clients will be notified of material changes, and continued use of the Services constitutes acceptance of the updated Terms.
11. Contact Information
For questions or concerns regarding these Terms, please contact us at:
CyberShield, Inc.
Email: legal@cybershield.com
Phone: +1-800-555-1234